Senior Application Engineer

Job Description:

• Value-Added Services for SOLIDWORKS Active Customers.
• Advanced Training for SOLIDWORKS customers
• Seminar and Webinar to customers on specific verticals
• The multiproduct requirement from the customer will be shared with the concerned team through Mail/Phone.
• Documents Activity (MOM, Reports)
• In-Depth Engagement
• Collecting Support visit form
• Technical clarification to the customer/Prospects on SOLIDWORKS
• Learn Value Added products and positions for more customers
• Writing technical Content/Blogs in SOLIDWORKS
• Tips and tricks for customers
• Design Audits –collect information about how well the customer is using the software and provide necessary support and advice for taking training if required
• Experience in CAE Software will be an added advantage

Eligibility / Job Requirements:

• Tech / B.E. / Diploma in Mechanical or Mechatronics or Electrical Engineering and Any graduate can also be considered with relevant technical support experience in the same field.
• Must have good English proficiency for effective communication and writing skills.
• Minimum 3+ years of Technical support experience (Preferred in the Software Industry).
• Highly self-motivated / Initiative / Aggressive with good attitude.
• Passion to meet the customers / Ability to convince the customer, energetic and after-sales oriented.
• Able to speak more local languages is an added advantage.