Value-Added Services for SOLIDWORKS Active Customers.
Advanced Training for SOLIDWORKS customers
Seminar and Webinar to customers on specific verticals
The multiproduct requirement from the customer will be shared with the concerned team through Mail/Phone.
Documents Activity (MOM, Reports)
In-Depth Engagement
Collecting Support visit form
Technical clarification to the customer/Prospects on SOLIDWORKS
Learn Value Added products and positions for more customers
Writing technical Content/Blogs in SOLIDWORKS
Tips and tricks for customers
Design Audits –collect information about how well the customer is using the software and provide necessary support and advice for taking training if required
Experience in CAE Software will be an added advantage
Eligibility / Job Requirements:
Tech / B.E. / Diploma in Mechanical or Mechatronics or Electrical Engineering and Any graduate can also be considered with relevant technical support experience in the same field.
Must have good English proficiency for effective communication and writing skills.
Minimum 3+ years of Technical support experience (Preferred in the Software Industry).
Highly self-motivated / Initiative / Aggressive with good attitude.
Passion to meet the customers / Ability to convince the customer, energetic and after-sales oriented.
Able to speak more local languages is an added advantage.
