I been customer for ace in Irving district for the last 4 years never been to dirty unhealthy store ever it look like no body clean the store . so desapointed.
Rude corporate office/customer service reps
I’m a payday loan customer in California and this company is very rude when it comes to asking question regarding your account. They aren’t helpful when asking questions regarding installment loans. They should never advertise installment loans if you have misleading guide lines . If you have multiple banks they only consider one account which disqualifies you for a loan because you have less income. Like I said Misleading advertisement .
They sent me an email saying I have a lawsuit pending. They asked me to send money through money pack. Is this a scam. I got scammed with a money pak before. Help
manager customer service in alamosa co
I dont like the way your manger in your alamosa lcation treats customer she is rude, all the time I go in there. From what I have seen I dont think she treats customer nor her employees right.I think you guys need to hire a new manager
ID Check next time?
I had a check stolen from me in the mail. My address was printed on the check. I live 20 states away from where it was cashed! Do they not check ID’s or look at where checks come from or are going to? We don’t even have an ACE check cashing location in my state. I use a local check cashing company sometimes on the weekend but I for sure had to give them my ID to keep on record as well as a pay stub and other personal information like references, etc. Oh and they don’t have cameras in their locations so the crooks can’t be identified if you are a crook, this would be the perfect place to rob! Just saying.
This is to all those out there wanting to do buisness with this company. Stay clear, they lie and are quick to take your money and not to release when they hold a check to clear. Very bad service and they give you a run around as well. Staff at stores are rude and not helpful at all.
I took out a title loan and I been paying on time. So far so good. But when I paid a payment today, I aked the young lady or cashier if I can paid the loan earlier then my next due date. She stated Oh no, paid your next payment on your next due not early because I would be losing money. But after reading the Prepayment statment on my contract it clearly states: “If you pay off early, you be entitled to a refund of all or part of the the finance charge.” Maybe it’s time the Texas Department of Banking http://www.rksloans.com/title-loans-pa got a notice on this.
ACE makes too much money to be still using DSL!! I spent the majority of Thanksgiving Eve trying to obtain a payday loan and was told “Our system is down” by at least 3 different locations in the DFW area. Not only were the stores turning away customers but they were referring us to other locations knowing well that they all run on the same pre-historic system. Also, when I was finally able to get some assisance I was told my last name was incorrect in the system and I couldn’t get the loan?? This was my second time getting a loan with ACE and I had no issue before??The “Customer Service Rep” was very rude and was more concerned that she would have “points taken away” if she continued the process with the incorrect last name?? I’m concerned there is something illegal going on with ACE and I will not be doing business with them after I pay back the loan.